Cancellation Policy:

In order for us to provide you and all our clients with the highest-quality service, we ask that you provide a credit card payment at the time of your booking to hold your appointment spot.

As your treatment time is reserved just for you and for us to provide all our clients with the highest-quality service, Emerald Day spa requires:

  • Clients are required to give 12 hours’ notice, during business hours, to cancel their appointment 
  • Clients are required to email info@emeralddayspa.ca to cancel their appointment. The spa will not accept phone call cancellations. Any phone call cancellations will be subject to our cancelation policy. 
  • Cancellations that happen 12 hours or less before their treatment time, when the spa is closed or same-day cancellations, will be charged 50% of your treatment cost. The payment will be automatically charged to your credit card. If payment is a gift card, your gift card will be void and no longer valid.
  • No show appointments, (failure to attend your appointment without notice or communication), will be charged 100% of your treatment cost. The payment will be automatically charged to your credit card. If payment is a gift card, your gift card will be void and no longer valid. 
  • Appointments two (2) hours or longer in length, must be canceled seven (7) days before the treatment date. Failure to do so will be charged 100% of your treatment cost. The payment will be automatically charged to your credit card. If payment is a gift card, your gift card will be void and no longer valid.

If you need to cancel your appointment, please email at info@emeralddayspa.ca the day before, during business hours.

As a courtesy, we will do our best to provide a confirmation call or email, however, it is still your personal responsibility, as the client, to honor your scheduled appointment time.

Love ~ The Emerald Day Spa Team

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