Policies:

Cancellation Policy: Your treatment time is reserved just for you, for us to provide you and all our clients with the highest-quality service, we ask that you provide a credit card payment and/or deposit at the time of your booking to hold your appointment spot.

  • Clients having treatment 2 hours or less are required to give 24 hours’ notice by 10 am, 1 day before treatment to cancel their appointment. E.g. Appointment at 2 pm on January 1st, the appointment must be canceled before 10 am on December 31st. 
  • Couples’ treatment clients and clients having a service 2 hours or longer are required to give 48 hours notice by 10 am, 2 days before treatment. E.g. Appointment at 2 pm on January 1st, the appointment must be canceled before 10 am on December 30th. 
  • Couples’ treatment and appointments two (2) hours or longer in length are required to make a deposit of 50% of the treatment cost. The payment will be automatically charged to your credit card at the time of booking. 
  • Clients are required to email info@emeralddayspa.ca to cancel their appointment. The spa will not accept phone call cancellations.

     

  • Failure to cancel your appointment in the cancelation window or same-day cancellations, will be charged 50% of the treatment cost. The payment will be automatically charged to your credit card. If payment is a gift card, your gift card will be void and no longer valid. 
  • No-show appointments, (failure to attend my appointment without notice or communication), will be charged 100% of your treatment cost. The payment will be automatically charged to your credit card. If payment is a gift card, your gift card will be void and no longer valid.
  • Online appointments without a credit card on file will be held until 5 pm five (5) days before the scheduled appointment.
  • As a courtesy, we will do our best to provide a confirmation call or email, however, it is still your personal responsibility, as the client, to honor your scheduled appointment time.

  • Same-day cancelations will be considered a no-show appointment, (failure to attend the appointment without notice or communication), and you will be charged 100% of your treatment cost. The payment will be automatically charged to your credit card. If payment is a gift card, your gift card will be void and no longer valid.

  • Late appointment will be charged 100% of your appointment cost.

Online Booking:
  • Any online booking appointment requires full payment before booking.

  • Gratuity is not included in the online booking price. Gratuity can be added at the end of your treatment via the front desk.

  • Gift card holders: Online payment will be refunded back to your credit card once your appointment is confirmed with your gift card number. 

Love ~ The Emerald Day Spa Team

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